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How is the course structured?
1. Fundamental Principles
The Fundamental Principles session, which lasts from 2 hours to up to a whole day depending on the specifics of the design, includes the main points of theory that are illustrated during the course. This is so that people will understand why they are learning what they are learning and why it works.
This is vital part of the programme and, once the course proper begins, it is possible to refer back to the points of principle in the more practical stages which underpins understanding and conviction.
The introduction includes:
- Considering an organisation as a system
- The system dominates performance
- Measuring performance must include an understanding of variation
- Working cross-functionally and in teams
- Deming's famous experiment of the Red Beads here, as this is an excellent demonstration of the key principles including the concept of variation and the effects of the system on performance.
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